Privacy Policy
This Privacy Policy explains how Paver Portal ("we," "us") collects, uses, and shares information when you use our platform and websites (the "Service").
1. Information we collect
- Account information — name, email, company name, and password (stored hashed).
- Customer Content — information our business customers and their users submit: client records, proposals, messages, photos, field notes, and documents. For this content, the hardscaping company is the data controller and we process it on their behalf.
- Payment information — handled by Stripe; we do not store card numbers. We receive subscription status and billing identifiers.
- Usage information — log data, device/browser type, pages viewed, and product interactions used for security and to improve the Service.
2. How we use information
- To provide, secure, and improve the Service.
- To send transactional communications (proposal notifications, sign-in links, billing notices).
- To provide AI-assisted features: relevant content you submit to those features is processed by our AI provider (Anthropic) to generate responses; it is not used by us to train models.
- To comply with legal obligations and enforce our Terms.
3. How we share information
We do not sell personal information. We share information only with service providers that help us run the Service — hosting and database (Supabase, Cloudflare), payments (Stripe), email delivery (Resend), and AI processing (Anthropic) — under agreements that restrict their use of it; with a company's authorized users as directed by that company; and where required by law or in connection with a business transfer.
4. Data retention
We retain information for as long as an account is active. Following termination, Customer Content is available for export for 30 days and may be deleted afterward. We may retain limited records as required for legal, billing, or security purposes.
5. Security
We use industry-standard safeguards including encryption in transit, tenant isolation enforced at the database layer, role-based access controls, and private storage for uploaded media. No method of transmission or storage is 100% secure.
6. Your choices & rights
You can access and update account information in the product. Depending on where you live (including under the California Consumer Privacy Act), you may have rights to access, correct, delete, or port personal information, and to limit certain processing. Homeowner clients should direct requests to the hardscaping company they work with; we support our customers in fulfilling them. You can also contact us directly at the address below.
7. Children
The Service is for business use and is not directed to children under 16. We do not knowingly collect their personal information.
8. Changes
We may update this Policy from time to time; material changes will be communicated by email or in-product notice. The "Last updated" date reflects the current version.
9. Contact
Privacy questions or requests: [email protected].